FAULTY ITEM

We're so sorry if an item you received is not in perfect condition. If you have received an item that is damaged or possibly faulty, please contact customer service immediately on info@prim-mist.com, with an attached reference photo.


ADDITIONAL 

In the instance that you accidentally order incorrectly, you should contact support with your order number within the hour of ordering.

As we are very efficient in the warehouse, once the sanitiser is shipped, you will be responsible for sending the unopened sanitiser back to us and will bear the costs associated with postage and handling. You will then receive your refund once we accept the unwanted product in its original conditional. 

DAMAGED

If you have received a sanitiser that has arrived damaged, please take a photo and contact us within 7 days of delivery. Email: info@prim-mist.com

Please don't dispose of the item until we've had a chance to chat with you- we may requir that you post it back.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item unless proven faulty. Shipping costs are non-refundable. 

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

If you are shipping an order of multiple units, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.